What can we learn about Governance when it all goes wrong...?

This week the report into the Sentebale charity highlighted grave concerns about how the charity was run in a number of key areas.

www.theguardian.com

Prince Harry among those criticised in report on dispute at Sentebale charity

Watchdog says all parties, including trustees, patrons and chair Sophie Chandauka, should not have had row in public

Good governance is the absolute key to a healthy, successful charity and the report highlighted the following areas, all of which small charity Boards should be mindful of.

1. Clear Governance Structures Are Non-Negotiable

   The Charity Commission’s investigation revealed a lack of clarity around the delegation of authority—particularly concerning the chair’s role—which contributed to the dispute. Leaders must ensure transparent role definitions, robust internal policies, and explicit boundaries for executive functions.

   
   

2. Internal Conflicts Should Never Be Public Spectacles

   The regulator sharply criticized both sides for allowing disagreements to unfold in the media, warning that public disputes damage reputations—and more importantly, public trust. Keep internal discussions internal, keep personality differences private.

3. Implement Proactive Dispute Resolution and Whistleblowing Policies

   Weak or absent formal policies left the charity exposed. Sentebale was issued a regulatory action plan mandating the establishment of internal grievance, whistleblowing, and complaints procedures to catch and resolve issues before they escalate.

   
   

4. Independence and Active Oversight Matter

   Governance failed when trustees felt unable to act independently—possibly due to reputational risk involving high-profile founders. Charity boards must uphold their duty to act impartially, with oversight systems ensuring strategic accountability.

   
   

5. Mission Should Always Come First

   Behind the scenes of leadership conflict lay mission drift—financial strain and disagreement over fundraising strategy had already set Sentebale on the path to breakdown. In times of change, a clear anchor to mission is vital to guide decisions.

In conclusion, even well-intentioned, high-profile charities can falter without strong governance. Clarity in roles, discreet handling of disputes, formal accountability mechanisms, trustee independence, and a firm focus on mission are essential to protecting both reputation and impact.

Read the full Charities Commission report HERE.